FAQ
How long does shipping take?
Our turn around times are currently between 3- 4 weeks.
Please allow 3- 4 weeks from the day you placed your order, for your order to be made and shipped out. Turn around times are estimated, and may fluctuate based on how many orders we have at that time, or the time of year (holiday season etc.)
How do I contact you if I have questions regarding my order?
If you have any questions regarding your order, please fill out our contact form in the "Contact" section of our website. Or email us directly at pdxcustomembroidery@gmail.com
What's the return/refund policy?
Here at PDX Customs, every order is final. We will not offer any refunds after you purchase. If you are unsure of anything when placing an order (size needed, design etc), please take time to consider what you want before purchasing. All sales are final means no refunds. Please take time to read how long shipping and handling takes before you place an order, as we will not refund you if you don't get your order before a certain time
If you are truly unhappy with your item at the time you receive it, you have 3 days from the time you received your item to contact us to resolve the issue. Anything after 3 days will not be taken into consideration.