Store Policy

Customer Care:

Hey everyone! Thank you so much for shopping with PDX Customs, and for all of your support. My number one goal is to make sure that every customer who purchases from PDX Customs has an awesome experience, and is completely satisfied with their orders. If you have any questions regarding your order, please feel free to contact me! Go to the contact section above, and fill out our contact form. We will respond as fast as possible.

Refund/ Return Policies:

Here at PDX Customs, every order is final. We do not offer any refunds after you purchase. Please take time and consideration before placing your order (size needed, color sweatshirt, design etc.). If you made a mistake when placing your order, please reach out so I can make that change for you.

​Please consider our turn around times before placing orders. Our turn around times are currently between 3-4 weeks for orders to be made and shipped out. PLEASE know that fulfillment times are estimated. It may take us longer to get your order out, depending on how busy we are at that time.  If you need your order by a certain time, please plan and order accordingly. You will not be refunded if your order doesn't arrive before your own deadline.

​If you are truly unhappy with your order at the time you receive it, you have 3 days from the time you received your item to contact us to resolve the issue. Anything after 3 days will not be taken into consideration.

 

Shipping and Handling Times

PDX Customs is a small business, where everything is made to order, and done by ourselves. Because of that, please know that it could take up to 3-4 weeks for your orders to be made and shipped out. Shipping and handling times may fluctuate based on the time of year, or how many orders we have at the time. Order fulfillment is solely based on when your order was placed. 

 

Order Questions/ Inquires 

If you have any questions regarding your order, please fill out our contact form in the "Contact" section of our website. Or email us directly at pdxcustomembroidery@gmail.com

 

Payment Methods

- PayPal

- Apple Pay

-Credit/ Debit Card

-Shop Pay